Everything you can do on Joe Jewels — buy, rent, contribute, and track — step by step.
Joe Jewels lets you buy fine jewellery to own, rent pieces from our pool for special occasions, and contribute your own jewellery to earn from rentals. Here’s how each works.
Create an account or sign in from the top-right. Registration takes about 3 minutes.
Renting and contributing need KYC — upload ID and address proof in your profile.
We email you order confirmations, rental updates, and appointment reminders.
public/help/customer-marketplace.pngpublic/help/customer-bespoke.pngpublic/help/customer-appointments.pngpublic/help/customer-rental-cap.pngpublic/help/customer-contribute.pngpublic/help/customer-orders.pngpublic/help/customer-payment-history.pngYes — we craft with natural diamonds and coloured gemstones. Where applicable, diamonds come with certificates from recognised gemmological laboratories.
No deposit. Every piece is insured for the rental period. Pick your dates, choose a pickup boutique, and pay the rental total. Rental access requires KYC verification.
It’s how much rental value you’ve unlocked. Buying or contributing jewellery raises it — a platform purchase counts at a 1.5× multiplier. See your Rental Cap Dashboard.
You bring the piece back to the boutique and staff handle the return and inspection. From your side, use My Rentals to track it and download receipts.
Yes — request early termination from My Contributions. A boutique advisor settles an early-termination fee, then the piece leaves the rental pool and is returned to you. You can’t request it while the piece is out on an active rental.
Open Payment History, find the payment, and tap Get Help. Describe the issue in the “How can we help?” box and send it — our team follows up.
International shipping is available and insured in transit, with tracking after dispatch. Repairs, resizing, and cleaning are offered. Manufacturing defects are covered under warranty (normal wear and accidental damage are not).